Last Updated: October 23, 2026

1. Introduction

Welcome to Vape Escape Dubai. We respect your privacy and are committed to protecting the personal information you share with us when using our website, https://vapeescapedubai.com/.

This Privacy Policy explains what information we may collect, how we use it, when we share it, and the steps we take to protect it when you browse our website or place an order.

2. Information We Collect

When you visit our website, create an account, contact us, or place an order, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, order details, transaction references, and order history.

  • Payment Information: Payment status and transaction details provided by our payment service providers. Full card details may be processed directly by the relevant payment provider.

  • Technical Information: Your IP address, browser type, device information, website usage data, and cookie information where applicable.

We collect information that is reasonably necessary to operate our store, process orders, provide customer support, and meet applicable legal obligations.

3. How We Use Your Information

We may use your information to:

  • Process and manage your orders.

  • Arrange shipping and delivery.

  • Send order confirmations, invoices, and delivery updates.

  • Respond to your questions and customer support requests.

  • Manage your account and order history.

  • Maintain website security and help prevent fraud.

  • Improve our website, services, and shopping experience.

  • Comply with applicable legal and regulatory requirements.

We will handle personal information used for marketing in accordance with applicable law and any required consent or permissions.

4. Payments and Third-Party Services

Payments made through our website may be processed by third-party payment providers. These providers handle payment information according to their own privacy and security policies.

We may also use third-party services for website hosting, analytics, customer communication, order management, and delivery. Where these services process personal information on our behalf, we expect them to handle it appropriately and in accordance with applicable requirements.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to keep shopping cart items available, remember preferences, support essential website functions, understand website usage, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Where required, we will seek consent before using non-essential cookies or similar technologies.

6. Sharing of Information

We do not sell your personal information. We may share relevant information with trusted service providers when necessary to operate our business, including payment processors, delivery companies, website service providers, and technical support providers.

We may also disclose information where required by law, by a competent authority, or where necessary to protect our legal rights, website security, or customers.

7. Data Security and Retention

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, dispute resolution, and legal obligations.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion, or object to or restrict certain processing.

You may also withdraw consent where processing is based on consent. Some information may need to be retained where required by law.

To submit a privacy-related request, please contact us using the contact details provided on our website.

9. External Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of those websites before providing personal information.

10. Children’s Privacy and Age Restrictions

Our website is not intended for individuals who are legally prohibited from purchasing the products offered. We do not knowingly seek to collect personal information from children in violation of applicable law.

We may take reasonable steps to verify age or eligibility where required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or legal requirements. Any updated version will be published on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Vape Escape Dubai through the contact information published on our website.

Website: https://vapeescapedubai.com/

We will review privacy requests and respond in accordance with applicable requirements.