Last Updated: October 23, 2026

1. Introduction

Welcome to Vape Escape Dubai. These Terms & Conditions govern your access to and use of https://vapeescapedubai.com/ and any purchases made through our online store.

By accessing our website or placing an order, you agree to these terms and any applicable policies published on our website. Please read them carefully before making a purchase.

2. Eligibility and Legal Compliance

You must be legally eligible to purchase the products offered on our website under the laws applicable to you.

Our products may be subject to age restrictions, import requirements, sales restrictions, or other regulatory conditions. Customers are responsible for complying with applicable laws, and we reserve the right to refuse or cancel an order where required by law or where eligibility cannot be reasonably verified.

We do not intend to offer products to individuals who are legally prohibited from purchasing them.

3. Product Information

We aim to provide accurate product descriptions, images, prices, specifications, and availability information.

Product images are provided for identification and illustration. Actual packaging, colours, and appearance may vary slightly from images displayed online.

Customers should carefully review the product description, compatibility information, specifications, and any applicable warnings before placing an order.

If a product listing contains an error or important information is unavailable, please contact us for clarification before purchasing.

4. Prices and Promotions

All prices and applicable charges will be displayed on the website at checkout. The applicable currency will be shown with the relevant price.

Prices, product availability, and promotions may change from time to time. Changes will not override rights or obligations relating to an order that has already been accepted, except where permitted by applicable law.

Promotional offers, including bundle deals and quantity-based offers, are subject to the specific conditions displayed with each offer. Eligibility, qualifying quantities, discount amounts, and any restrictions will be stated where applicable.

If a pricing or promotional error occurs, we will handle the affected order in accordance with applicable law and communicate with the customer as appropriate.

5. Orders and Order Confirmation

When you place an order, you agree to provide accurate, complete, and current information.

After submitting your order, you may receive an order confirmation by email or another available communication method. An order confirmation acknowledges receipt of your order and may not, by itself, mean that the order has been finally accepted or dispatched.

We reserve the right to review, refuse, or cancel orders where permitted by law, including in cases of suspected fraud, incorrect pricing, product unavailability, or legal restrictions. If payment has already been collected for an order that is cancelled, any applicable refund will be processed in accordance with the relevant law and payment-provider procedures.

6. Payment

We accept the payment methods displayed at checkout.

Customers must provide accurate payment and billing information and be authorised to use the selected payment method.

Payments may be processed by third-party payment service providers and are subject to their applicable terms and security procedures.

An order may not be processed until the required payment authorisation or confirmation has been received.

7. Shipping and Delivery

We aim to process orders carefully and deliver them to the available delivery areas displayed on our website.

Delivery availability, charges, estimated delivery times, and any applicable restrictions will be communicated through the website or during checkout where available.

Delivery times are estimates and may be affected by location, courier operations, public holidays, weather, or other circumstances outside our reasonable control.

Customers are responsible for providing a correct delivery address and reachable contact details. Please contact us if you notice an error in your order information.

Any delivery restrictions required by applicable law or by the relevant delivery provider must be followed.

8. Returns, Refunds, and Cancellations

Return, refund, and cancellation requests are handled according to our published return policy and applicable consumer protection laws.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order details and supporting information so we can review the issue.

Certain products may be subject to specific return or handling restrictions for hygiene, safety, regulatory, or other lawful reasons. Such restrictions do not remove any mandatory rights that customers have under applicable law.

Any eligible refund will be processed using an appropriate payment method or procedure, subject to applicable law and payment-provider processing times.

Please review our separate Returns & Refunds Policy, if published, for the detailed procedure.

9. Product Use and Safety

Customers must read and follow the manufacturer’s instructions, product warnings, and applicable safety information.

Products must only be purchased, possessed, and used where legally permitted. Customers must comply with applicable age restrictions and all relevant local laws.

Vape Escape Dubai does not encourage unlawful use, misuse, modification, or unsafe handling of products. Customers should discontinue use and seek appropriate assistance if they experience a suspected product defect or safety concern.

10. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, introduce malicious software, submit fraudulent orders, or use the website for unlawful purposes.

We may take reasonable steps to protect the website, customers, and business operations against abuse or security threats, subject to applicable law.

11. Intellectual Property

Website content, including text, branding, graphics, and original images, may be protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our protected content without prior permission, except where permitted by law.

Third-party product names and trademarks remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, analytics tools, and external websites.

Third-party services may be subject to their own terms and policies. We are not responsible for independent third-party websites or services to the extent permitted by applicable law.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability, consumer right, or remedy that cannot lawfully be excluded or limited under applicable law.

Subject to that requirement, we will not be responsible for losses arising from circumstances beyond our reasonable control, or from a customer’s misuse of products or failure to follow applicable instructions, except where the law provides otherwise.

14. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, stored, and shared when you use our website or place an order.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

The latest version will be published on this page with an updated date. Applicable legal rights relating to existing orders remain unaffected.

16. Governing Law and Disputes

These Terms & Conditions are subject to applicable laws and regulations. Any dispute will be handled by the competent authorities or courts in accordance with the applicable law and any mandatory consumer protections.

Nothing in this section removes any rights a customer may have under applicable law.

17. Contact Us

If you have questions about these Terms & Conditions, an order, or a product, please contact Vape Escape Dubai using the contact details published on our website.

Website: https://vapeescapedubai.com/

We aim to review customer enquiries and resolve issues fairly and promptly.